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Jason Sonderman, UXMC, CPACC

My Professional Experience

Head of UX

Arcos, Inc

Oct 2024 – Present

Arcos builds SaaS and mobile workforce management platforms for utilities and critical infrastructure.

  • Built and scaled an international design team across Poland and Mexico — grew from one designer and two consultants to three Senior Designers and a consultant, establishing UX values, research methodology, and cross-functional working agreements from the ground up.
  • Pioneered an AI-accelerated delivery model — moved from discovery through UX design to draft front-end code entirely within the design function, cutting kickoff and handoff from a two-week investigation sprint to three days, reducing time to market by ~30%, and compressing a testable coded concept from 40 hours to 12.
  • Led 2.5 months of embedded field research across 14 customer sites with 120+ emergency workers — reframing product direction for the Lighthouse platform and delivering UX strategy up to 9 weeks ahead of planning sessions through close collaboration with Product Leadership.
  • Shipped Lighthouse MVP on schedule (August 2025) despite two scope reductions, carving out 2–4 weeks of structured UX discovery within each Milestone definition and Shaping phase to validate feature value with utility users before development began.
  • Strengthened partnerships with legacy Arcos products — infused modern UX methodology and interaction principles into established product offerings, extending design system consistency across the full platform portfolio.
  • Implemented an AI-enabled design system npm package and Figma MCP integration — enabling designers to build Higher Order Components directly against the production front-end codebase, near-eliminating revision cycles.
  • Team Building & Org Design
  • AI-Accelerated Design Operations
  • Figma MCP Integration
  • Research-Backed Product Vision
  • Cross-functional Strategy
  • Design Systems
  • Accessibility Strategy & Compliance

Director of UX (Global UX Lead)

TVH Parts, Co

Apr 2023 – Oct 2024

  • Led strategic redesign of the global e-commerce platform using UCD, Double-Diamond, and Design Sprint methodologies — increasing user engagement by 20% through a research-grounded, iterative process.
  • Built and scaled a team of 8 UX Designers across Belgium, the US, and India — establishing UX values, working principles, and a design culture that operated cohesively across time zones.
  • Implemented enterprise-level discovery infrastructure: live customer sessions for pre-release validation, session recordings, and behavior metrics to drive evidence-based design decisions.
  • Architected design system strategy — refined the Figma component library and developed a CSS token system, reducing development time by 35% across two major platforms.
  • UX Strategy & Vision
  • Global Team Leadership
  • Design System Architecture
  • Discovery & Research Operations
  • Cross-functional Stakeholder Management
  • Budget Management

Lead Product Designer

BetterCloud

Mar 2022 - Mar 2023

  • Designed complex enterprise features through low and high-fidelity prototypes, increasing feature adoption by 32%
  • Led platform experience strategy and mentored a team of three product designers, establishing career development frameworks and design excellence standards
  • Implemented enterprise-grade design system, streamlining UI consistency across multiple product tools
  • Reduced time to market by 20% through cross-functional collaboration with product, engineering, and marketing teams
  • Enterprise Product Strategy
  • Team Leadership & Mentoring
  • Design System Implementation
  • Cross-functional Collaboration
  • Discovery Workshop Facilitation
  • Accessibility Strategy
  • Data-Driven Design Decisions

Lead UX Designer

Archer Education

Jul 2018 - Mar 2022

  • Improved online higher education engagement by 35% through user-centered design strategies
  • Enhanced information architecture and experience design through high-fidelity prototypes for partner microsites, leading to a 23% increase in lead conversion
  • Established and documented WCAG AA compliance across online properties
  • Wireframing
  • Information Architecture
  • User Research
  • Accessibility & Usability Testing
  • Multivariate & A/B Testing
  • HTML/CSS
  • React.js

Lead Product Strategist

Cerner Corporation

Dec 2015 - Jul 2018

  • Implemented design strategy for healthcare technology products, focusing on in-app coaching and compliance learning systems
  • Led the design and implementation of learning management systems for hospital administration
  • Wireframing
  • Information Architecture
  • User Research
  • Accessibility & Usability Testing
  • Internationalization
  • Team Leadership
  • Business Management

Principal UX Designer & Web Developer

blue148, inc

Jan 2003 - Dec 2015

  • Led the design and development of web and UI projects, consistently exceeding client expectations.
  • Developed a customizable CMS, streamlining workflow and enhancing efficiency for client website management.
  • Managed a diverse client portfolio, including international manufacturers and start-ups, delivering B2B e-commerce sites, email campaigns, and digital content transformation.
  • Adapted UX strategies across various industries, demonstrating versatility and strong problem-solving skills.
  • Wireframing
  • Information Architecture
  • User Research
  • Accessibility & Usability Testing
  • Internationalization
  • Team Leadership
  • Business Management
  • Front-end Coding (Javascript)
  • Back-end Coding (PHP, MySQL)

For my complete my professional experience history, please visit my LinkedIn page.