Product work shaped by evidence
The best UX work I’ve done didn’t start with a design brief — it started with a question no one had asked yet.
These case studies document the work of building that capacity: the research that reframed a product direction, the design system that became cross-functional infrastructure, and the delivery model that moved an entire pipeline from coordination overhead to same-week iteration.
Each project is a different context. The method is consistent: go upstream, hold the frame, earn the trust.
- Arcos, Inc
Harmony: A Design System Built for Machines
Harmony was intended to carry design intent to designers, engineers and AI coding agents. Building two prior systems shaped the architecture.
- Arcos, Inc
The Handoff Is the Bug
How restructuring the design-to-dev pipeline at Arcos cut kickoff time from two weeks to three days: one shared design language for UX, engineering, and AI.
- Arcos, Inc
UX as Organizational Strategy
Arcos had no UX function before I arrived. Credibility, a team that owned its domains, and a delivery model that freed time for shaping are what made design a necessary voice in what gets built, not just how it looks.
- TVH Parts Co.
Uplift: Fixing the Org Before Fixing the Design System
How moving design system engineers under UX ownership, then co-designing governance with an engineering advocate, turned a neglected component library into shared infrastructure across four brand tech teams.
- Arcos, Inc
Arcos Control Tower and Arcos Field: A Platform Built Around the Storm
How a service blueprint from the kickoff turned a planned UI refresh into a platform built around the storm, what it took to ship that through two rounds of scope cuts, and what 2.5 months of fieldwork across 14 utility sites added afterward.
- BetterCloud
Building Fulcrum: BetterCloud’s Internal Design System
How a shared design language sped up prototyping by an estimated 40%, and what it revealed about cross-functional adoption.
- Cerner
Cerner Learning Journey Portal: Designing for EMR Adoption at Scale
Clinicians forced into EMR adoption by the HITECH Act’s ‘meaningful use’ mandate weren’t resisting because they lacked information. They were defending professional identity. I helped Cerner redesign their Learning Journey Portal around that insight, replacing transparency with strategic opacity.
- BetterCloud
BetterCloud Secure: Redesigning Risk Remediation for IT Teams
How a manual audit of 86 remediation actions across 5 apps shaped a design sprint, producing three capabilities that tested well with users and leaving a design system that outlasted the project itself.
- Archer Education
Athens State Online: A Microsite Built for Graduate Enrollment
I designed the UX for Athens State’s online-degree microsite and landing pages. The coordinated marketing and enrollment effort reported a 20% increase in selected struggling programs, primarily graduate management.
- Archer Education
Peru State: A Tiered Landing Page System That Beat Conversion Goals
A three-tier landing page system built around the student decision journey, tested iteratively and shipped in 15 pages. Reported outcomes from my tenure exceeded both visitor-to-lead and lead-to-applicant conversion targets.
- Arcos, Inc
The Notebook in the Truck
A lineman kept a paper notebook to check his time entry against, because payroll had gotten it wrong before. Building mobile time entry for utility field crews at Arcos meant tracing that notebook back to two mistakes baked into the data model, not the screen.