Hands-on craft, in two stops
Two case studies chosen for the specific design decisions and hands-on delivery work behind them, not just the outcomes.
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Showing you this first because it’s the clearest proof of hands-on systems craft here — token architecture and component contracts built so an AI coding agent and a human designer read the same source of truth.
Harmony Design System — Arcos, IncWhat happens to a design system when AI agents are first-class consumers — and how building two prior systems shaped the architecture that finally closes the gap.
What design systems become when AI is a first-class consumer — and what three companies of building them taught me about the architecture that closes the gap between human-readable and machine-executable.
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Showing you this because the research method is the craft: 2.5 months embedded across 14 sites, translated directly into the interaction decisions that shipped.
Arcos, IncHow 2.5 months of embedded research across 14 utility sites reframed a greenfield product from the ground up — and what it took to ship that vision through two rounds of scope cuts.
As Head of UX and Lead Researcher, I conducted field research across 14 AEP operating companies — observing and interviewing 120+ emergency managers and field workers — to reframe Arcos’s emergency preparedness platform — what shipped as Control Tower for the back office and Arcos Field for mobile — from UI modernization to a workflow-native system. I developed the “user lenses” product vision using AI-assisted prototyping in Lovable, then held that vision through two descoping rounds to ship the convoy tracking MVP in August 2025.