Hands-on craft, in two stops
Two case studies chosen for the specific design decisions and hands-on delivery work behind them, not just the outcomes.
This is the clearest proof of hands-on systems craft in the set: token architecture and component contracts built so an AI coding agent and a human designer read the same source of truth.
Harmony Design System, Arcos, IncWhat happens to a design system when AI agents are first-class consumers, and how building two prior systems shaped the architecture that finally closes the gap.
What design systems become when AI is a first-class consumer, and what three companies of building them taught me about the architecture that closes the gap between human-readable and machine-executable.
Two and a half months embedded across 14 sites is the craft here, not background. It shows up directly in the interaction decisions that shipped.
Arcos, IncHow 2.5 months of embedded research across 14 utility sites reframed a greenfield product from the ground up, and what it took to ship that vision through two rounds of scope cuts.
As Head of UX and Lead Researcher, I conducted field research across 14 AEP operating companies, observing and interviewing 120+ emergency managers and field workers. That research reframed Arcos’s emergency preparedness platform, which shipped as Control Tower for the back office and Arcos Field for mobile, from UI modernization to a workflow-native system. I developed the “user lenses” product vision using AI-assisted prototyping in Lovable, then held that vision through two descoping rounds to ship the convoy tracking MVP in August 2025.